In every organisation there are always one or more
individuals that go the extra mile for the company -
be it on a continual basis or when handling a
particular project or task.
individuals with the usual certificate, engraved
gift or trophy, or cash payout certainly has its
place. But the employee's family rarely share
in these tokens of appreciation, and it is soon
Make the incentive match the performance, and ensure
that the employee's partner also shares in the
It is relatively easy to
find new customers, but more difficult to retain
loyal, key clients. There is no substitute for
diligent customer care relations, but a little
incentive now and again will go a long way.